The purpose of this article is to provide an overview of the field of human factors (HFs) and its role in telehealth. We discuss HF concepts and methodologies that affect the design, implementation, and evaluation of telehealth applications and provide examples from numerous application areas that highlight the significance of HF principles and methodologies. We also provide recommendations for inclusion of HFs in telehealth system design and evaluation, and discuss resulting implications for system designers, practitioners, vendors, and policy makers.
Demiris G, Charness N, Krupinski E, Ben-Arieh D, Washington K, Wu J, et al. The Role of Human Factors in Telehealth. Telemed J E Health. 2010 May;16(4):446-453.